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Patient Survey 2018

The results from the practice survey carried out during the week 5th - 9th February 2018 were as follows:-

Question: How likely would you be to recommend your GP Practice to someone who has just moved into the local area?

 

105 responses:-

  • Extremely likely: 87 (83%)
  • Likely:                 18 (17%)
  • Neither likely or unlikely: 0
  • Unlikely: 0
  • Don’t know: 0

 

Q3:    36 responses included the following comments:-

 

  • I have been a member of this practice for over 27 years and have always been treated with respect and received an excellent service
  • Brilliant service
  • Don’t change anything
  • I liked it when you did Saturday morning clinics – more please!
  • We moved to this surgery to receive a better service – and we have!
  • Great
  • I have no problem getting an appointment
  • I like the way a doctor will ring and speak to you
  • Efficient, professional and friendly service in treatment room
  • Always very busy – all staff doing a great job
  • I am very satisfied with the care provided in Portrush Health Centre
  • Brilliant service, thank you
  • Very happy with service
  • Very helpful and professional staff
  • Having to wait long time to see Dr of my choice is frustrating
  • Being able to book appointments online is very easy and convenient
  • I have been a patient here for over 38 years and am so blessed with the excellent service provided here when I hear about other GP surgeries
  • Great practice, have no problems with it, lovely doctors and staff
  • Would like more female GPs
  • Nurses all very friendly and helped put me at ease – thank you
  • Trying to get through to the practice first thing on a Monday morning is horrendous
  • I think we are very lucky to have such good doctors in Portrush
  • Very happy
  • Good Services
  • I am new patient and I find access to doctors and nurses extremely good in this health centre
  • I would definitely recommend this practice to someone moving into this area
  • It is very hard to get appointments with your preferred doctor
  • Any time I come to Portrush medical centre the staff have a happy face, no stress and it’s something I really appreciate these days
  • I think Portrush is very lucky the medical centre is a great asset to the town
  • Glad to see disabled access door is working again – thank you
  • Very friendly and helpful staff at reception desk
  • All Doctors and Staff very helpful
  • Very satisfied with everything
  • Very friendly
  • Never had any problems. Staff very helpful
  • Happy

 

 

The patients were randomly selected but overall the questionnaires returned were fairly representative of the practice profile.

 

The patients were of different age groups as below:-

 

  • Aged 16 to 44 = 18
  • Aged 45-64 = 37
  • Aged 65-74 = 28
  • Aged 75 and over = 22

 

42% of the returned questionnaires from male patients and 58% from female patients.

 

 

Summary:

 

The results: Q2 -Would you recommend your GP Practice to someone who has just moved into the local area? 100% of respondents would recommend the practice

 

Question 3 – the comments. The majority of respondents did not add a comment but generally feedback received was positive and encouraging. A few have mentioned waiting time to see their preferred GP but given that demand far outweighs available appointments it is inevitable to have a waiting time. Patients need to be prepared to see any available GP in an urgent situation and in that instance we would endeavor to offer an appointment within 3 working days.

 

 

 



 
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