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Additional Contact Number

For Surgery

028 70440137

(Please note this is a single line option)

Patient Survey 2017

The results from the practice survey carried out during the week 20th - 24th February 2017 were as follows:-

Question: How likely would you be to recommend your GP Practice to someone who has just moved into the local area?

95 responses:-


  • Extremely likely: 77 (81%)
  • Likely:                 18 (19%)
  • Neither likely or unlikely:
  • Unlikely: 0
  • Don’t know: 0

32 responses included the following comments:-

  • Online booking for appointments and ordering repeat prescriptions has improved the patient experience for me
  • Good service
  • Staff always pleasant
  • Thankfully I rarely have to attend the medical centre so great that they will send my prescription to my chemist – much appreciated keep up the good work
  • Great
  • I have no problem getting an appointment at short notice, and I like the way a doctor will ring and speak to you
  • Efficient, professional and friendly service in treatment room
  • Always very busy – all staff doing a great job
  • I am very satisfied with the care provided in Portrush Health Centre
  • Very happy with service
  • Very helpful and professional staff
  • Having to wait long time to see Dr of my choice is frustrating
  • Being able to book appointments online is very easy and convenient
  • I have been a patient here for over 38 years and am so blessed with the excellent service provided here when I hear about other GP surgeries
  • Great practice, have no problems with it, lovely doctors and staff
  • Would like more female GPs
  • Nurses all very friendly and helped put me at ease – thank you
  • Trying to get through to the practice on a Monday morning is horrendous but it just highlights the pressure on NHS in general
  • I think we are very lucky to have such good doctors in Portrush
  • Very happy
  • Good Services
  • I am new patient and I find access to doctors and nurses extremely good in this health centre
  • I would definitely recommend this practice to someone moving into this area
  • One gripe but I’m sure like any other practice is very hard to get appointments with your preferred doctor
  • Any time I come to Portrush medical centre the staff have a happy face, no stress and it’s something I really appreciate these days
  • I think Portrush is very lucky the medical centre is a great asset to the town
  • Excellent for wheelchair user
  • Very friendly and helpful staff at reception desk
  • All Doctors and Staff very helpful
  • I am satisfied
  • Very friendly
  • Never had any problems. Staff very helpful




The patients were randomly selected but overall the questionnaires returned were fairly representative of the practice profile.


The patients were of the following age groups:-


  • Aged 16 to 44 = 10
  • Aged 45-64 = 22
  • Aged 65-74 = 30
  • Aged 75 and over = 33 

with 41% of the returned questionnaires from male patients and 59% from female patients.





The results: -Would you recommend your GP Practice to someone who has just moved into the local area? 100% of respondents would recommend the practice


The comments. The majority of respondents did not add a comment but generally feedback received was positive and encouraging. A few have mentioned waiting time to see their preferred GP but given that demand far outweighs available appointments it is inevitable to have a waiting time. Patients need to be prepared to see any available GP in an urgent situation and in that instance we would endeavour to offer an appointment within 3 working days.




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